Associate Account Manager

Role Overview

• Responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.
• Making outbound calls and receiving inbound calls to retain business with smaller, less complex customers.
• Increasing customer penetration by selling products.
• Developing and maintaining thorough knowledge of available services and pricing.
• Performing contractual re-signs on existing customers to extend relationships.
• Responding to all cancellation requests.
• Utilizing Salesforce to schedule and document activities.
• Meeting with Sales Manager to review retention activities and customer relationships.
• Performing other job-related duties as assigned.

Requirements

• High school diploma or G.E.D. (Required)
• 0
• 2 years of customer service experience. (Required)
• Waste or transportation industry experience. (Preferred)

Benefits

• Comprehensive medical benefits coverage
• Dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)