Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
Answer a diverse and high volume of health insurance related customer calls and correspondence daily.
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
Document and record facts in regard to inquiries and correspondence by updating BCBSAZ files and system.

1 years of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
High-School Diploma or GED in general field of study
A valid Arizona driver license with an acceptable driving record if travel is required
Active, current, and unrestricted AZ Department of Insurance Health Insurance License for member concierge, Mi Consejero Azul, or areas supporting sales

Customer Advocate, Phone Specialist

Key skills