About this role
Role Overview
- Responsible for interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors, and detailed benefit review.
- Answer incoming calls and respond to benefit inquiries.
- Place outbound follow-up calls for issues that cannot be resolved during the initial call.
- Provide guidance to members on open enrollment issues and options.
- Connect with members by phone to help them navigate their benefits.
- Review plan options and costs for members considering different health insurance plans.
- Exercise exceptional customer service skills and ensure compliance with regulations.
Requirements
- High School Degree or GED required
- Associate’s degree from an accredited college or university preferred
- Minimum of one to two years customer service experience
- Minimum of one to two years benefits experience
- Basic knowledge of MS Word and Excel required
- Must score acceptably on job related testing
- Ability to pass standardized interview
- Based on assignment may need to be bilingual in English, Spanish, etc.
- Knowledge of COBRA, Medicare, HSAs, FSAs, group health plans preferred.
Benefits
- Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work tools.
- Career Growth & Development: We provide mentorship, training, and opportunities for advancement.
- Competitive Pay & Benefits: Robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays.
- A Culture of Purpose & Impact: Join a team that values empathy, innovation, and a shared mission to simplify benefits for all.