Key skills
Leadership
About this role
Role Overview
- Build, lead, and develop a high-performing field-based team of Patient Education Liaisons.
- Establish the strategy, operating model, performance expectations, and development plans for the organization.
- Create a culture aligned with Praxis values of Trust, Ownership, Curiosity, and Results.
- Recruit, coach, and retain exceptional talent.
- Develop and execute strategies that improve patient and caregiver education, confidence, and treatment readiness.
- Ensure consistent, high-quality patient engagement across the treatment journey.
- Oversee the development and implementation of patient education tools, resources, and support programs.
- Lead a team that helps patients and caregivers navigate access-related challenges.
- Partner with Patient Services, specialty pharmacy partners, healthcare providers, and Market Access teams to facilitate timely therapy initiation.
- Establish processes for identifying, escalating, and helping resolve patient-specific barriers to treatment.
- Monitor patient onboarding and treatment-start trends and provide insights that improve the overall patient journey.
- Partner closely with Medical Affairs, Patient Services, Market Access, Commercial, Compliance, and Advocacy teams.
Requirements
- Bachelor's degree required; advanced degree in nursing, healthcare, life sciences, business, or related field preferred.
- 8+ years of experience in patient services, patient education, field reimbursement, nurse education, specialty pharmaceutical field roles, healthcare, or related functions.
- 5+ years of leadership experience managing field-based teams.
- Experience supporting patients with specialty, rare disease, neurological, epilepsy, or movement disorders preferred.
- Experience supporting patient onboarding, therapy initiation, reimbursement support programs, patient access, or patient services functions.
- Strong understanding of specialty pharmacy, patient support programs, and common barriers to treatment access.
- Proven ability to build and lead high-performing teams.
- Ability to travel as needed.
Benefits
- 99% of the premium paid for medical, dental, and vision plans.
- Company-paid life insurance, AD&D, disability benefits.
- Voluntary plans to personalize coverage.
- 401(k) matching dollar-for-dollar up to 6%.
- Long-term stock incentives and ESPP.
- Discretionary quarterly bonus.
- Extremely flexible wellness benefit.
- Generous PTO and paid holidays.
- Company-wide shutdowns.