Director, Account Management Lead

Role Overview

• Client Relationship Management: Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption
• Serve as the primary point of contact for partners, fostering strong, trust-based relationships.
• Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth.
• Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite.
• Strategic Planning & Consultation: Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives.
• Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams.
• Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business.
• Execute Business Reviews
• Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor
• Cross-Functional Collaboration: Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery.
• Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions.
• Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact.
• Performance & Reporting: Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue.
• Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix.
• Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio.
• Client Advocacy & Growth: Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support.
• Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results.
• Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

Requirements

• 10+ years of experience in Account Management, Client Success, or Consulting, including demonstrated leadership of teams and ownership of enterprise-level revenue targets.
• Proven experience working with large enterprise clients and managing high-stakes partnerships.
• Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals.
• Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making.
• Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences.
• Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities.
• A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes within a defined book of business.
• Comfortable with change and capable of thriving in a fast-paced, dynamic environment.

Benefits

• Flexible Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
• 401k with Employer Match
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave
• Company-subsidized membership to Wellhub and Peloton
• Fertility and family-building support through Carrot