Senior CVM Manager

Role Overview

What Your Day Might Look Like:

• Design, develop, and execute proactive, below-the-line targeted campaigns — covering migration, renewal, upsell, and cross-sell — aligned with enterprise mobile commercial objectives.
• Manage the full campaign lifecycle: audience selection, offer definition, channel strategy, scheduling, and post-campaign evaluation.
• Drive ARPU uplift and improve customer retention (NPS) through well-structured, insight-led campaign activity.
• Perform deep-dive analysis on large, complex, multi-dimensional customer datasets using SPSS Modeller, PEGA, and other analytical tools.
• Build and apply statistical models to identify the most responsive target populations and optimal commercial actions.
• Monitor campaign performance on an ongoing basis (CR, SR, Uplift, Revenues) and continuously refine tactics to improve effectiveness.
• Develop and evolve customer segmentation strategies based on behaviour, industry, and commercial opportunity.
• Compile, maintain, and deliver weekly and monthly reports and executive presentations.
• Translate customer insights into meaningful, actionable business recommendations for senior stakeholders.
• Collaborate closely with Product, Analytics, Sales, Finance, and CRM teams to ensure seamless campaign implementation and cross-functional alignment.

Requirements

Your Superpowers🚀:

• 5+ years of experience in CVM, CRM, Analytics, or a closely related commercial/marketing function — ideally within telecoms or another high-complexity, data-rich industry.
• Hands-on experience with analytical and data-mining tools; IBM SPSS Modeller proficiency is a strong advantage. Familiarity with PEGA or similar campaign management platforms is a plus.
• Solid understanding of customer lifecycle management — acquisition, retention, upsell, cross-sell, churn prevention — in a B2B or enterprise context.
• Ability to work fluently with large, multi-dimensional datasets and translate them into clear audience definitions and campaign strategies.
• Experience with SQL or other data querying tools is appreciated.
• Advanced analytical skills combined with strong commercial thinking — you see both the data and the business opportunity.
• Exceptional ability to manage multiple workstreams simultaneously and deliver to tight deadlines without compromising on quality.
• Deep curiosity about customer behaviour and a habit of turning data into actionable insight.
• Excellent interpersonal and stakeholder engagement skills — comfortable presenting to both technical and business audiences.
• Strong organisational and problem-solving skills with a results-oriented mindset.
• Collaborative team player who thrives in a fast-paced environment.
• Degree in Statistics, Applied Mathematics, Computer Science, Marketing Research, Economics, or a related quantitative/analytical field — or equivalent demonstrable experience.
• Very good command of English (written and verbal).

Tech Stack

• SQL

Benefits

Perks on Perks:

• Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
• Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered.
• Private insurance, top-tier tech gear, and the chance to work with a stellar crew.