Consultant lifecycle end to end. From the moment a placement is confirmed to the day a consultant exits, you own the experience. Onboarding, check-ins, contract renewals, offboarding all of it.
Multi-country compliance and EOR management. You'll personally manage our EOR provider relationships across active markets, including complex regions. Visa and right-to-work processes, payroll accuracy, country-specific compliance this is yours to own, not delegate.
Client operations. You're the primary point of contact when things need to be resolved. Client escalations, invoicing coordination alongside RevOps, PSA administration, vendor and IT management the infrastructure that keeps the business running.
Your team. You'll set the standard, run weekly 1:1s, develop each person, and build a team that performs under pressure. You earned this team now you develop it.

You've been an early ops hire in a scaling firm preferably professional services and built SOPs before you managed anyone
You've personally managed EOR providers across 3+ countries, including at least one high-complexity market (Saudi Arabia, Egypt, UAE, or equivalent) not managed someone who did.
You've managed and developed people can point to a team you've built and individuals you've genuinely grown.
You're financially sharp, comfortable in Excel, able to track utilisation, PTO liability, invoicing, and expenses without needing it set up for you.
You've worked inside a PSA platform (Certinia, Kantata, HaloPSA, or equivalent) in a live environment
You have exposure to employment law can read a contract, flag issues, and know when to call the lawyer
You've worked in a start-up or early-stage business and you roll your sleeves up without being asked
You're extremely organised multiple workstreams, multiple time zones, nothing falls through the cracks

Consulting Operations Manager

Key skills