Provide support to patients and health care providers by offering information on Patient Support services
Assist patients and caregivers in conducting assessments
Act as a liaison between patients, families and health care providers
Address general inquiries regarding program services
Offer continuous support on disease states or product-related questions
Refer patients to their healthcare providers for clinical questions
Document patient information and interactions within the electronic patient record
Conduct ongoing file review and updates
Follow case-management protocols
Collaborate with the reimbursement specialist and the physician
Ensure patient services are coordinated and tracked according to KPI’s
Participate in specialized training sessions
Attend pharmaceutical meetings and work with patient associations
Coordinate with healthcare providers and clinics for treatment logistics
Assist in the training process of new Nurse Case Managers
Report Adverse Events/Severe Adverse Events

A Diploma in health care or a related field
preference for Bachelor’s degree
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
Ideal candidates should have a healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
Fluency in French and/or English may be required depending on program and geographic location

Nurse Case Manager, Bilingual

About this role