Client Success Account Manager – HCM

Role Overview

• Under direct supervision, manages the day-to-day of services for an assigned block of accounts
• Offer assistance with account management and technical support of UKG products
• Work collaboratively with team members to ensure collective accountability for client success and consistent service delivery across all accounts
• Provide the high levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
• Serve as a trusted advisor by anticipating client needs and recommending solutions, resources, and process improvements
• Troubleshoot complex system issues by gathering information, identifying patterns, and determining effective solutions
• Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
• Communicate technical concepts in a clear, professional, and easy-to-understand manner
• Build strong client relationships through responsiveness, empathy, and professionalism
• Lead client meetings, presentations, and regular check-ins as needed
• Proactively identify opportunities to improve system functionality and client satisfaction
• Conduct regular system audits to ensure data accuracy, integrity, and compliance
• Maintain data integrity and quality with any applicable software on a timely basis
• Manage multiple priorities, deadlines, and client requests while maintaining attention to detail
• Handle a high volume of client cases, emails, and phone calls while remaining organized and solution-focused

Requirements

• High School Diploma or GED equivalent required; Bachelor's degree preferred
• 3 years of experience in industry or related field
• Strong communication skills both oral and written with all levels of an organization, both internally and externally
• Must obtain and preserve required licenses/certifications as required
• Proficient use of applicable technology
• Able to work in a team environment as well as independently
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Travel based on client and business needs