Manage all new contract redlining and negotiation from verbal commit to signed MSA — working from our standard terms and knowing when to hold firm and when to make a concession
Own all supporting deal paperwork: Service Orders, DPAs, BAAs (healthcare clients), and any addenda
Serve as the primary point of contact for prospect legal and procurement teams during contracting
Maintain clean deal records in HubSpot through the close process
Flag contract risk or non-standard terms to the VP of Sales before committing
Own the full renewal paperwork cycle across 200+ clients and growing
Coordinate with Customer Success on timing, pricing, and term changes
Track renewal pipeline and keep CS and Sales informed of upcoming deadlines
Ensure fully executed renewals are filed and reflected accurately in HubSpot
Pipeline reporting and forecasting support for VP of Sales and board materials
Process documentation: building the playbooks, templates, and approval frameworks that don't exist yet
HubSpot data integrity and deal stage governance
Quota and comp modeling support as the team expands

3–6 years of experience in deal desk, sales operations, legal operations, or contract management at a SaaS company
Direct experience redlining and negotiating SaaS contracts — MSAs, subscription agreements, DPAs — with real counterparts, not just internal approvals
Comfortable holding your ground in a negotiation while keeping the relationship intact
Highly organized: you can manage 10–20 active contract threads simultaneously without letting anything slip
HubSpot proficiency (or equivalent CRM — we use HubSpot and you'll live in it)
Strong written communication skills — you'll be emailing procurement directors at universities and hospital systems.

Deal Desk Manager

Key skills