Key skills
ITSMServiceNowGoAgileSales
About this role
Role Overview
- Leads client-facing implementations
- Drives successful delivery across ServiceNow ITOM/ITSM environments
- Owns end-to-end engagement with pre-sales support
- Translates business needs into effective solutions
- Provides advisory and implementation services
- Configures platform and applications according to best practices
- Trains and educates clients on solutions
- Provides post go-live support
- Builds relationships with team members and clients
- Documents detailed requirements
Requirements
- 3–5 years of hands-on experience with the ServiceNow platform
- Experience leading or guiding ServiceNow implementations using Agile methodologies
- Strong experience with ITSM and ITOM
- Experience delivering ServiceNow integrations with external systems
- Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
- Proven ability to manage stakeholders and drive accountability through project completion
- Experience working within an Agile delivery model, including requirements gathering, development, and testing
- Engagement management experience, including planning, reporting, delivery, and project closure
- Prior experience working within IT Operations outside of ServiceNow-specific roles
- Solid business analysis skills, including translating business needs into technical solutions
Tech Stack
- ITSM
- ServiceNow
Benefits
- Company-subsidized medical benefits
- Dental and vision coverage offered
- 17 PTO days
- Flexible Work Arrangements
- Retirement Savings Plans
- Paid Long Term Disability
- Basic Life Insurance offered