Key skills
ITSMServiceNowGoAgileSales
About this role
Role Overview
- Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
- Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
- Recommends and delivers solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
- Prepares and executes workshops
- Promotes process standardization and efficiencies
- Determines and documents detailed requirements
- Designs process solutions
- Provides advisory and implementation services and solutions
- Configures the platform and applications
- Trains, enables, and/or educates the client on the solution
- Provides post go-live support
- Builds in-depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities
Requirements
- 3–5 years of hands-on experience with the ServiceNow platform
- Experience leading or guiding ServiceNow implementations using Agile methodologies
- Strong experience with ITSM and ITOM
- Experience delivering ServiceNow integrations with external systems
- Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
- Proven ability to manage stakeholders and drive accountability through project completion
- Experience working within an Agile delivery model, including requirements gathering, development, and testing
- Engagement management experience, including planning, reporting, delivery, and project closure
- Strong consultative approach with the ability to communicate business process improvements clearly and effectively
- Prior experience working within IT Operations outside of ServiceNow-specific roles
- Solid business analysis skills, including translating business needs into technical solutions
- Working knowledge of ITIL / ITSM / SACM concepts and best practices
- ServiceNow Foundational Certifications (CSA and/or CAD)
- ServiceNow Implementation Certifications (CIS)
- ServiceNow Sales Accreditations
Tech Stack
- ITSM
- ServiceNow
Benefits
- Company-subsidized medical benefits
- Dental and vision coverage offered
- 17 PTO days
- Flexible Work Arrangements
- Retirement Savings Plans
- Paid Long Term Disability
- Basic Life Insurance offered