Senior Manager, Clinical Services

Role Overview

• Lead a dedicated team of clinicians and support program growth.
• Ensure clients receive compassionate, trauma-informed care that strengthens the community.
• Conduct weekly clinical and administrative supervision to direct reports and interns.
• Provide timely feedback, coaching, and reflective support to strengthen clinical outcomes.
• Conduct performance reviews and stay interviews to support staff members’ growth plans.
• Participate in leadership meetings and support strategic program planning and implementation.
• Support operational oversight of Brain Health and Behavioral Health programs to meet performance benchmarks.

Requirements

• Clinical Psychologist, or a Licensed Clinical Social Worker (LCSW) possessing a master's, with a valid license to practice in the state of Illinois is required.
• A minimum of 5 years of documented clinical work experience in community mental health field and a minimum of 3 years of program management required.
• A minimum of 3-5 years of experience in clinical supervision and staff/intern supervision required.
• Accessibility to personal vehicle to accommodate home visits, outreach events, and other conferences that arise.
• Delivery of services in the home or other community-based settings.
• Proficiency in using Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and other products.
• Ability to work independently, manage competing priorities, and adapt to evolving program, client, and organizational needs.
• Commitment to continuous learning and process improvement.
• Proficiency in English required, with second language proficiency such as Chinese (Mandarin and/or Cantonese) or Spanish a plus.
• Knowledge and access to a diverse range of diagnostic tools and therapy materials, ensuring high-quality, evidence-based care.
• Experience managing clinical pathways, caseloads, and other administrative day to day activities (e.g., scheduling assistance).
• Strong knowledge of Rule 132 and Rule 140, which cover the Illinois state regulations on governing behavioral health.
• Experience with Medicaid documentation, IM+CANS, and EHR systems.
• Willingness and ability to see clients across behavioral health programs including, but not limited to the following: Substance abuse, intellectual developmental disabilities, Alzheimer’s and Related Dementias, and moderate to severe mental health disorders.
• Knowledge and experience with managed care organizations (e.g., prior authorization, billing, auditing).
• Knowledge and ability to refer and to connect clients to outside community resources and providers, program collaboration, and behavioral health program growth.
• Solution focused, collaborative, and synergistic team player within the department and within CASL overall.

Benefits

• Medical, Dental, and Vision Coverage