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Customer Service Representative at Blindster.com | JobVerse
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Customer Service Representative
Blindster.com
Website
LinkedIn
Customer Service Representative
Houston, Texas, United States of America
Full Time
3 hours ago
$20 - $22 USD
No Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
Build relationships with customers through open and honest communication.
Handle customers complaints effectively and provide appropriate solutions or alternatives
Follow communication procedures, guidelines, and policies.
Stay up to date with new and enhanced products
Requirements
3+ years of Customer Service experience (preferred but not required)
2+ years of Call-Center experience (preferred but not required)
High School Diploma or GED
Ability to adapt to a changing environment and handle multiple priorities
Excellent writing and analytical skills
Fluent in English (Spanish is a plus, but not required)
Ability to type approximately 35+ words per minute
Experience with Microsoft Word
Experience with Microsoft Excel
Experience with Microsoft Outlook
Experience with Microsoft Teams (preferred)
Experience with TalkDesk software (preferred)
Experience with PureChat software (preferred)
Experience with ZenDesk software (preferred)
Experience with ePic software (preferred)
Benefits
Paid Time Off
Paid Sick Leave
Medical Insurance
Dental Insurance
Vision Insurance
Flex Spending Account
401(k) plan + employer match
Apply Now
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