Head of Operations

Role Overview

• Serve as the single accountable owner for any operational issue that crosses two or more functions or reaches an executive level. Own the escalation path end-to-end: triage → assign → drive to resolution → confirm root cause is fixed and QA'd.
• Consolidate today's scattered operational activities into coherent teams with clear charters, hand-offs, and accountability.
• Own the centralized intake, routing, and resolution of restaurant escalations, with clear owners and SLAs.
• Own the implementation of cross-functional, project-based operational initiatives that move the needle at a company level.
• Run the operational layer that sits between product/engineering and the field, ensuring releases land cleanly with restaurants.
• Own day-to-day execution and issue resolution for delivery across partners.
• Absorb and structure the support function once the foundation above is in place.

Requirements

• 6+ years in operations leadership at a real operational company — ideally a high-growth marketplace, logistics, food-tech, fintech, or B2B SaaS serving SMB customers. Candidates should come from a company with a recognizable growth story: we want to see that you've scaled something, not just managed it.
• On-demand delivery or restaurant-tech experience is a strong plus.
• Bachelor's degree or higher.
• Proven track record building operational functions from scratch or from chaos — with evidence: playbooks, systems, metrics, before-and-after. Not just "I led ops."
• Experience owning cross-functional operations across multiple domains simultaneously (legal, finance, support, product ops, delivery).
• Strong systems and process thinking; comfortable defining SLAs, metrics, and accountability models and holding others to them.
• Hands-on SQL knowledge — you read the data yourself, you don't wait for someone to pull it.
• Demonstrated agent and automation building — you can show something you've built: a bot, a workflow, an AI-powered process. Not theoretical interest; actual output.
• Thrives in chaos — you operate effectively when priorities shift daily, problems are ambiguous, and pressure is high. You don't firefight indefinitely; you turn recurring chaos into documented systems.
• A service mindset — operational companies are pulled toward serving customers. You build engines that deliver that service at scale.
• Excellent stakeholder management; credible as the single point of contact for executives, partners, and internal teams.
• Experience working with Israeli startup culture, or a clear demonstrated ability to operate in a fast-moving, direct, low-hierarchy environment.
• Based in either NYC or Miami.

Tech Stack

• SQL

Benefits

• Strong & Competitive Compensation Package
• Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
• Paid Parental Leave
• Flexible Work Environment
• Responsible Paid Time Off Policy