Customer Service Representative

Role Overview

• Customer Management
• Follows up on on-time resolution of Claims, within the agreed time frame of the procedure.
• Customer Relations:
• Build and maintain relationships with customer accounts with open and interactive communication.
• Make it easy and pleasant to do business with VCP.
• Main channel of communication with customers to update order status like
• Checking and changing delivery dates with customer
• Order Management
• Processing orders, forms, applications, and requests
• Checking order credit status and follow up with credit department keeping Account Managers informed.
• Administration & Accurate Record Keeping:
• Keep records of interactions with customers.
• CRM master data maintenance (changing names, delivery addresses, COA addresses, etc).
• Sending COA, technical data sheets and other supporting documents
• Team Player
• Keep clear and good collaboration between functions (Sales, GRSC, Credit Control)

Requirements

• A college degree is required with a preference for a focus on logistics or business.
• 3 years of working experience.
• Strong proficiency in Microsoft Office and SAP.
• English (fluent)