About this role

Take on customer service tasks for an assigned customer base and work as part of a team to ensure a high level of customer satisfaction
Receive and process all types of customer orders, including complex and/or export orders
Responsible for handling inquiries and orders from start to finish
Act as an interface with key external customers, dealers, prospective customers and other internal functions within the company
Proactively inform customers about delayed orders
Responsible for managing consignment stock: replenishing consignment goods, inventory management, invoicing, counting, reconciliation
Handle customer complaints and returns in accordance with the complaint management process
Perform quality checks and carry out appropriate corrective actions
Monitor open orders to ensure deliveries reach the customer on time

Successfully completed commercial vocational training or an equivalent qualification
Preferably initial professional experience in customer service/inside sales; alternatively experience in logistics, supply chain or field sales
Excellent written and spoken Italian, English and German are required
Experience with SAP is an advantage
Experience with Salesforce.com is desirable but not mandatory
Good to very good Excel skills
Strong self-organization, ability to work independently and set priorities; willingness and ability to quickly familiarize yourself with new tasks and a positive attitude

Customer Service Representative – Italian, English, German

Key skills