Collections Specialist

Role Overview

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Requirements

• Previous collections or customer service experience preferred
• Strong communication and negotiation skills
• Ability to remain professional and empathetic during challenging conversations
• Basic computer proficiency and ability to learn new systems
• Bilingual skills are a plus, but not mandatory/required

Benefits

• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy
• start with 18 days per year
• Paid holidays immediately upon hire
• 7 standard holidays & 2 floating holidays of your choice