Key skills
Project ManagementCommunicationAccount Management
About this role
Role Overview
- Receive and input client orders into internal project management system
- Request source assets from clients via email or via client systems
- Maintain production schedule based on client needs, due dates, and SLA
- Liaise with internal operations teams to ensure deadlines and client specifications are met
- Verify ingested assets meet minimum requirements and reject if they do not
- Ingest inbound source files to internal production servers
- Maintain asset repositories to ensure proper cataloging and archival of assets
- Provide daily updates on project statuses to local and overseas Account Management teams
- Communicate customer feedback to Account Management team
- Escalate rejections and/or delays in production to Account Managers
- File tickets for external rejections
- Perform other basic administrative duties as required
Requirements
- Experience with MS Office 365 suite of tools
- Strong written and verbal communication skills
- Organizational and time-management skills
- Dedication to quality with a problem-solving attitude
- Ability to prioritize based on immediate needs and changing production schedules
- Previous customer service experience preferred
- Experience with Smartsheets is a plus