Customer Operations Coordinator

Role Overview

• MANAGE CASES – Every customer case from contract signing to final invoice has a clear status, a next step and an owner.
• COORDINATE APPOINTMENTS – You coordinate on‑site appointments with customers, schedule installations with subcontractors and manage handovers after completion.
• LEAD CUSTOMERS AND PARTNERS – Welcome calls, defect resolution, payment collection, coordination with subcontractors and Sales.
• ENFORCE INTERNALLY – Sales reps not updating the CRM? You make sure they do.
• KEEP DATA CLEAN – CRM and project management tools are kept up to date on a daily basis.
• RESOLVE OUTSTANDING ITEMS – You clarify why customers are not paying, resolve defects, pursue payments and document every step.
• ESCALATE APPROPRIATELY – Not escalate as little as possible, but escalate correctly.

Requirements

• PRECISE MANAGEMENT – You have managed 20+ open cases simultaneously with different stakeholders, deadlines and escalation needs.
• CONTROLLED ASSERTIVENESS – You conduct difficult conversations with focus and purpose.
• INTERNAL INFLUENCE – You get colleagues and service providers to keep their commitments.
• PROACTIVE FOLLOW‑UP – Nothing falls through the cracks with you.
• ACTIVE TOOL MAINTENANCE – You actively use CRM and project management tools to drive your work, not just to document it.

Benefits

• CLEAR OWNERSHIP – You are fully responsible for your cases. You decide what happens next and keep the process together.
• DIRECT COLLABORATION – You work directly with project management and the executive team. Decisions are made quickly without long coordination loops.
• CLEAR MEASUREMENT – You are evaluated on clear, measurable results, not on subjective impressions. You always know where you stand.
• LOW BUREAUCRACY – You work in an environment with short decision paths. Things are decided and implemented rather than endlessly discussed.
• GROWTH THROUGH PERFORMANCE – If you consistently deliver strong results, your scope of responsibility will expand. No fixed career steps, but real development based on performance.