Client Service Coordinator

Role Overview

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Ensure good communication with associates and clients.
• Educate clients about Optimum Wellness Plans, preventative care, and pet health needs.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Assist incoming and outgoing clients with required documentation and instructions.
• Provide professional and exceptional service at all times.
• Conduct administrative functions as necessary.

Requirements

• High School Diploma or equivalent preferred.
• Must be at least 18 years old.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Ability to multi-task.
• Communication skills
• Reads, writes and speaks fluent English.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments.
• Strong problem solving skills
• Demonstrates a strong ability to identify, analyze and solve problems.
• Client service skills
• Consistently ensures the team provides the client with attentive, courteous and informative service.
• Mathematical ability
• Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills
• Comfortably and confidently uses a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.).

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians.
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage.
• Company-Paid Short
• and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates.
• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits help keep things running smoothly.
• Fertility and Family Building Support: We're here for you on your journey to parenthood.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected.
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan.
• Identity Protection: Identity Protection helps safeguard your personal information.
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits.
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too!
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts.