Program Manager

Role Overview

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Focus the team on the tasks at hand or the internal and external customer requirements
• Coordinates with internal and external customers, as necessary
• Acts as primary touch point for customer
• Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
• Assures that the team addresses all relevant issues within the specifications/various standards
• Provides necessary business information
• Serves as meeting manager or chairman
• Initiates sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
• Ensures deliverables are prepared to satisfy the project requirements, cost and schedule
• Helps keep the team focused and on track
• Coordinate team logistics
• Works with functional managers and the team sponsor to obtain necessary resources to support the team's requirements
• Obtains/coordinates space, furniture, equipment, and communication lines for team members
• Establishes meeting times, places and agendas
• Coordinates the review, presentation and release of project documentation
• Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks
• Communicate team status, task accomplishment, and direction
• Provides status reporting of team activities against the program plan or schedule
• Keeps the practice managers informed of task accomplishment, issues and status
• Serves as a focal point to communicate and resolve interface and integration issues with other teams
• Escalates issues which cannot be resolved by the team
• Provides guidance to the team based on management direction
• Embrace and support Computacenter’s mission and core values.

Requirements

• 5-10 years experience managing teams in the delivery of engineering services within the IT, datacenter or networking industry or similar experience
• PMP Certification
• Large Professional Services firm experience preferred
• Legally eligible to work in the United States
• Must provide strong leadership including vision and promoting/leading change
• Strong interpersonal and communication skills (both verbal and written)
• Professional self-starter, with ability to work collaboratively with others
• Ability to collaborate with technical Engineers and sales Account Executives effortlessly
• Ability to work with a cross-functional team that includes all levels of the organization
• Project a professional image and strong business acumen during customer interactions
• Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services
• Excellent computer skills including Microsoft Office
• Familiarity with Microsoft Project and other Project Management tools preferred
• Ability to create and maintain processes and ensure they are followed.

Tech Stack

• PMP

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind.