Define, optimize, and oversee end-to-end logistics and fulfilment processes
Own the full lifecycle of logistics and fulfilment processes, ensuring efficient, reliable, and scalable workflows
Partner with engineering and operations teams to deliver innovative solutions that support JD.com’s growing operations worldwide
Build strong product, technical, and domain expertise across logistics and fulfillment systems to influence product strategy and roadmap decisions
Synthesize customer, merchant, and operational feedback into clear insights and requirements to guide prioritization and planning
Define and own product success metrics and quality KPIs, using data, AI, and automation to drive continuous optimization
Partner with cross-functional teams to deliver well-defined logistics initiatives end-to-end
Own and manage logistics and fulfillment product backlogs, balancing new features, platform improvements, and defect resolution
Support feature launches through dogfooding, beta programs, and controlled rollouts, using learnings to inform iteration, scalability, and long-term direction

Bachelor’s degree in Business, Computer Science, Supply Chain Management, Data Science, or a related field
5+ years of experience in product operations, product management, or platform operations within ecommerce or retail environments
Proven track record of defining scalable processes, setting success metrics/KPIs, and driving execution of logistics or operational product features
Strong analytical and data-driven mindset, with hands-on experience leveraging data, dashboards, and automation tools to track performance and optimize workflows
Experience creating operational enablement materials, including user guides, training programs, rollout plans, and process documentation
Effective communication skills in English.
Proven track record in eCommerce business in Europe (preferred)
Effective communication skills in Chinese, Dutch, German, or French (preferred)

Product Operations Manager

Key skills