Moderate and respond to comments across client social channels using their unique brand voice
Write thoughtful, engaging content to spark conversations and drive engagement
Help maintain online communities that are safe, respectful, and aligned with client guidelines
Escalate issues, insights, or trends to the internal team when needed
Build a strong understanding of client brands, including their strategy, tone, and audience

Advanced proficiency in English and French
Strong written communication skills (spelling, grammar, clarity) in English and French
Experience managing social platforms, specifically moderating and engaging
Familiarity with all major social platforms such as Facebook
Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
Strong organizational skills, reliability, and excellent customer service instincts
Access to reliable, high-speed internet suitable for remote work

Social Media Content Specialist – Bilingual French/English

Key skills