Supports Emory's Finance & Administration Division users' computer equipment
Provides client-side network support and escalates to Tier 3 support as needed
Supports departments' equipment issues and utilizes remote connectivity tools
Ensures directory and security protocols are maintained
Reviews system and management tracking tool tickets (ServiceNow)
Documents work in incident management tracking tool (ServiceNow)
Provides recommendations to advise customers on software and hardware purchases and upgrades
Manages computer equipment inventory to maintain available stock
Examines and inspects equipment to determine damages
Coordinates removal of end-of-life equipment
Verifies software licensing agreements to comply with enterprise volume license requirements
Supports enterprise-wide software packages
Assigns rights as needed to run and deploy software
Uses systems management tool (i.e., SCCM) to manage the enterprise desktop environment
Assigns permissions using active directories and group policies
Receives notifications of V.I.P. trouble tickets
Utilizes enterprise and departmental file and print servers

A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training and experience
Ability to work in fast-paced environment with minimal supervision
Maintain an insurable driving record

IT Desktop Consultant II

Key skills