Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
Accurately collect information required by individual programs and correctly capture in specific program databases.
Exhibit effective communication and tele-management skills.
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
Possess effective organizational skills, including working with multiple projects simultaneously.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

High School Diploma, or equivalent work-related experience required.
Excellent verbal, written and listening communication skills.
Competency with a computer keyboard and mouse.
Pleasant telephone manner.
Must have stable, reliable, high speed home internet.
Must have a designated separate home office space that is quiet and away from distractions.

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2025)
Certified Great Place to Work (2022, 2023, 2026)

Contact Center Representative

Key skills