Evry Health is seeking Bilingual Call Center Representatives to support its significant growth.
Call Center Representatives provide accurate and thorough information on commercial health plan benefits, eligibility, and claims.
Handle inbound and outbound calls as well as respond to email inquiries from customers.
Responsible for developing processes, call scripts, metrics, and desk top procedures.
Deliver an exceptional customer service experience to Evry members and providers.
Report to the Director of Operations and indirectly to the Vice President of Operations.
Comfortable partnering with senior leadership daily.

Minimum of 2 years of customer service experience supporting a commercial health plan (not just Medicare, Medicaid, or Pharmacy)
Experience collaborating and supporting business and operational units such as Claims, Medical Management and Appeals and Grievance.
Knowledge of medical and insurance industry terminology including CPT/ICD-10, HCPCS and Revenue Codes.
Excellent communication skills, both verbally and in writing, and can articulate and communicate complex topics to a broad audience.
Comfort working in a fast-paced, deadline-oriented work environment.
Strong attention to detail and problem-solving skills with a high level of accuracy.
Proficiency in Microsoft Office applications Word, Excel, Outlook OneNote, etc.
Prior experience using a CRM, preferably SalesForce.
Fluency in both English and Spanish is required.

Competitive salary
Comprehensive health, dental, and vision insurance as well as life and disability
Retirement savings plan with company match
Generous time off/vacation
Professional development opportunities
Flexible and remote work environment

Bilingual, Spanish Commercial Health Call Center Representative

Key skills