Account Executive

Role Overview

• Maintain relationships with agencies.
• Work within established systems to generate new opportunities and ensure all demands are met.
• Develop and implement an agency contact plan to communicate and engage with potential agencies to build new relationships.
• Act as first point of contact for client queries and complaints and resolve them, referring complex issues to others and ensuring that the client receives an appropriate response.
• Identify the solutions that best meet the agencies goals needs, use personal expertise to propose solutions, and present to the agency with clear rationale and explanation of how the solution aligns to the agencies objectives.
• Set clear objectives for each agency; use standard materials to deliver presentations; and ask relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation.
• Assist with the development of communications and work collaboratively to build strong external relationships and meet agency needs.
• Identify potential accounts by obtaining information, referrals, and recommendations from existing accounts and other contacts and/or through participation at events.
• Enter client information that has been gathered through research and/or through direct agency contact into the CRM system, to ensure that the organization has quality data to enable effective retention and organization development activities.
• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential.
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements

• Associate's degree in a related field, OR a combination of post-secondary training, professional education, and related experience equivalent to two (2) years.
• Two (2) years of demonstrated experience in government agencies including purchasing, procurement, contract management, municipal operation, public administration, or other directly related experience.
• Experience in sales, business development, or strategic account management focused on public sector clients.
• Bachelor's degree in a related field, OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years.
• Four (4) years of demonstrated experience in government agencies including purchasing, procurement, contract management, municipal operation, public administration, or other directly related experience.
• Experience in sales, business development, or strategic account management focused on public sector clients.
• Six(6) years of demonstrated experience in government agencies including purchasing, procurement, contract management, municipal operation, public administration, or other directly related experience.

Benefits

• Paid volunteer time
• Professional development opportunities