Attend and participate in all team meetings
Perform Quality Control audits on each staff member monthly
Monitor the loss mitigation pipeline and identify any gaps in our review
Review foreclosure sale date report and ensure all files with FC sale dates are addressed
Ensure daily reports are pulled and available to management
Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt
Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
Assist with new hire training, including audit of all files during initial training period
Able to train and underwrite to all investor guidelines
Able to react to change productively and handle other essential tasks as assigned

High School Diploma or equivalent required.
3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines
Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
LPS/MSP experience
Ability to work independently in a fast-paced environment as well as part of a team and focus on results
Ability to multi-task
Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client

Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Fidelity National Financial matching 401(k) and employee stock purchase plans
Access to mental health resources, including free Calm memberships
Discounts on gym memberships, pet insurance, and employee purchasing programs
Access to a tuition reimbursement program that supports continued education and professional growth

Underwriting Support Specialist

Key skills