Serve as a primary point of contact for technical application support.
Triage incoming support cases, determine severity and impact.
Troubleshoot application issues across the full support stack.
Provide hands-on support for web browser-related issues.
Investigate and resolve data issues using SQL Server.
Support and troubleshoot applications built on the .NET (C#) framework.
Monitor, investigate, and document application issues within Azure cloud environments.
Use Azure DevOps to log, track, and update incidents and defects.
Escalate complex issues to engineering teams with clear documentation.
Validate fixes and communicate resolution updates clearly to users.
Support application releases by assisting with smoke testing and post-deployment validation.
Create and maintain support documentation and knowledge base articles.
Manage multiple active support cases while meeting response and resolution expectations.

3+ years of experience in technical support, application support, or production support roles.
Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
Strong experience supporting applications built with .NET / C#.
Working knowledge of Microsoft Azure cloud platforms, with experience supporting cloud-hosted applications.
Experience using Azure DevOps for incident tracking and issue management.
Proficiency with SQL Server, including writing and executing SQL queries.
Strong understanding of web technologies and practical experience troubleshooting modern web browsers.
Excellent customer service and communication skills.

Application Support Engineer

Key skills