Lead and coach a regional team of Safety Response Analysts, ensuring high performance, engagement, and consistent decision quality.
Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks.
Handle and oversee the most complex and high-risk cases, serving as the first line of escalation and incident lead for your region.
Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations.
Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams to execute safety outcomes and manage risk.
Drive operational excellence and continuous improvement, improving workflows, tools, automation, and escalation paths.
Identify emerging risks and trends, translating frontline insights into actionable recommendations for policy, product, or enforcement.

You have 5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
You have 4+ years of people leadership or senior-level operational ownership.
You are a strong decision-maker in ambiguous, high-risk environments, able to balance speed, accuracy, and defensibility when handling sensitive or high-impact cases.
You communicate complex safety and risk decisions clearly and credibly, whether writing escalation narratives, briefing Legal or Policy, or aligning Product and leadership during incidents.
You can translate between frontline operations and strategic stakeholders, turning messy real-world cases into structured insights and turning policy or product direction into clear, executable guidance for your team.
You are skilled at influencing without authority, building trust with Product, Policy, Legal, Investigations, and regional partners to drive alignment and resolve ambiguity.
You are deeply familiar with content moderation, user safety, fraud, or developer risk frameworks, including the legal, policy, and technical considerations that shape enforcement.
You use data, tooling, and automation to improve quality, efficiency, and scale to not just measure performance, but to make better decisions.
You are comfortable leading in a 24/7, high-pressure operational environment, providing calm, credible leadership during incidents, spikes, and regulatory or reputational events.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Operations Enablement Program Manager, User Safety & Risk Operations

Key skills