Agent Productivity Program Manager, Equipment - Remote

Johnson Controls is a global leader in smart, healthy and sustainable buildings, seeking an Agent Productivity Program Manager. This role is responsible for developing and executing programs that enhance sales and operational productivity across Equipment Agent partners, while collaborating with various stakeholders to standardize processes and improve performance.

Responsibilities:

• Serve as the primary liaison to key JCI Equipment Agent stakeholders, identifying opportunities to enhance field productivity across the Agent channel
• Develop and maintain role clarity documentation, playbooks, and standardized operating procedures to ensure consistency across all geographies
• Design and implement a structured onboarding and offboarding framework for Equipment Agent partners
• Partner with local and area teams to validate Agent user access, ensuring appropriate system access and data security
• Maintain an accurate and up-to-date database of active Agent users, including tools and resources available to each
• Collaborate with the programs team to manage and continuously improve the Agent portal, ensuring relevant and accessible content
• Organize and deliver training programs (virtual and in-person) in partnership with Local EqNA Leadership and Global Products teams
• Work with Learning & Development and program teams to create tailored training solutions for Equipment Agents
• Engage with EqNA Agent leadership to understand business needs, prioritize challenges, and implement scalable solutions
• Assess operational capabilities across Agent organizations and local markets, identifying opportunities for improvement
• Develop, track, and report on key performance indicators (KPIs) to measure and enhance Agent productivity
• Present programs, initiatives, and performance insights to Agent leadership and field teams

Requirements:

• Minimum of 5+ years of experience in the HVAC industry
• Demonstrated leadership experience, particularly in training, development, or program management
• Strong communication and collaboration skills with the ability to influence cross-functional stakeholders
• Analytical mindset with experience developing and tracking performance metrics
• Proven ability to manage multiple initiatives and work effectively in a cross-functional environment