About this role

Lead and manage the Local Technical Success Team, including hiring, training, and performance management.
Develop and execute technical success strategies focused on MosaicOS deployment, adoption, and optimization.
Build and maintain strong relationships with Local practice leaders and radiologists, acting as a trusted advisor and point of escalation.
Monitor key performance indicators (KPIs) such as application adoption rates, deployment timelines, user satisfaction scores, and workflow efficiency.
Provide end-user and practice feedback to Mosaic product and engineering teams to drive MosaicOS improvements and innovation.

Bachelor's Degree in appropriate field of study or equivalent work experience.
10+ years in medical imaging workflow and leadership position and supporting clinical end users and radiologists in a technical environment.
5+ years of experience in the radiology industry.
Experience in driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
Highly proficient in Microsoft Office Suite, enterprise imaging platforms (PACS, RIS, cloud-native solutions), AI-powered clinical tools, and data analytics software.

AVP, Customer Success

Key skills