Creation and maintenance of video tutorials, screen recordings, help-center articles, and product guides.
Editing, uploading, and organizing videos as well as designing modern training and learning materials.
Actively contributing to the development of the Learning Center.
Supporting customer onboarding, including preparation, execution, and basic configuration of demo and test environments.
Creating, maintaining, and analyzing FAQs, templates, and self-service content.
Performing small tests for features, workflows, user journeys, and new technology components.
Implementing and supporting the setup of modern AI capabilities and automation processes.
Assisting in building an internal Knowledge Hub as well as forms, checklists, and digital templates.
Documenting and further developing internal onboarding and Customer Success (CSM) processes.

Currently enrolled in a degree program in communications, marketing, business, media design, or a related field.
Ideally some initial experience with video production and CRM systems (e.g., HubSpot, ScreenStudio, Vimeo or similar).
Excellent written and spoken German and English.
Structured, careful, and solution-oriented working style.
Enjoyment of digital content creation (video, text, graphics).
Interest in SaaS tools and modern digital work environments.
Team-player mentality and willingness to take on responsibility.

100% remote with a high degree of schedule flexibility
Transparent, trust-based culture within an international SaaS scale-up
Modern tools, data-driven work and short decision-making paths
2–3 offsites and workshops per year for strategy, knowledge exchange, and team building
High level of creative freedom and clear development prospects
Opportunity to actively shape a fast-growing SaaS scale-up
Steep learning curve in Customer Success, onboarding, software processes and content creation
Significant autonomy and responsibility
Direct collaboration with CSMs, TSMs and the product team
Flexible working hours

Working Student – Customer Success

Key skills