Key skills
MacOSPowerShellRemote Work
About this role
Role Overview
- Receive, triage and manage incidents via the ticketing system.
- Diagnose and resolve software and hardware issues (workstations, printers, email, IP telephony).
- Provide remote support and, when necessary, on-site assistance.
- Escalate complex cases to Level 2/Level 3 with relevant technical details.
- Maintain and deploy standard IT equipment (configuration, updates, imaging).
- Document resolutions and contribute to continuous improvement.
Requirements
- IT education or equivalent experience in user support.
- Proven experience in Level 1 and 2 support (multi-site experience is a plus).
- Strong knowledge of Windows and macOS; basic networking concepts (LAN/WAN, Wi‑Fi, VPN).
- Experience with Microsoft 365 and/or Google Workspace.
- Comfortable with remote support and ticketing tools; scripting knowledge (e.g., PowerShell) is a plus.
Tech Stack
- MacOS
Benefits
- Collaborative and supportive work environment.
- On-site and remote work.
- Competitive compensation based on experience, with potential for contract extension or career progression.