Key skills
Communication
About this role
Role Overview
- Record in the system, clearly, accurately and in detail, the description of actions performed during service;
- Keep TMs informed about the entire lifecycle of their request (from opening to closure);
- Field experience, preferably in hospital environments;
- Maintenance and support of PC hardware and software: desktops, laptops and servers;
- Experience servicing thermal printers and label printers;
- Proficiency with Windows 10/11, system imaging/formatting and familiarity with Microsoft Office;
- Knowledge of client-server networks, structured cabling for organization, diagnosis and maintenance, and basic understanding of routers and switches for remote hands.
Requirements
- Experience providing on-site end-user support (field/service calls);
- Knowledge of support procedures aimed at meeting SLAs;
- Strong communication skills, professional demeanor and customer service focus;
- Ability to resolve or provide direction for medium-complexity issues;
- Bachelor’s degree or completed higher education in Computer Science or related IT field;
- Availability to work a 12x36 schedule or 8x5 with possible on-call shifts outside regular hours;
- Reside near or have easy access to the operations base.
Benefits
- Flexible working arrangements that promote work-life balance;
- Professional development and continuous skills growth aligned with your interests;
- A collaborative, diverse and innovative environment that encourages teamwork;
- SONDA Academy: a learning platform designed to maximize your professional development;
- SONDA Wellness: a program that supports your work-life balance by promoting initiatives focused on your physical, mental and social health.