Build and maintain strong, enduring relationships with accounts.
Serve as the primary point of contact for client communications, ensuring satisfaction and retention.
Identify upsell and cross-sell opportunities to expand account revenue.
Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value.
Partner with clients to create strategies for maximizing their ROI from our services.
Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations.
Manage client onboarding and implementation, ensuring a seamless experience.
Provide clients with regular reports, insights, and recommendations to optimize their use of IPInfo services.
Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues.
Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience.
Advocate for client needs within the company, influencing product roadmaps and priorities.

1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry.
Track record of managing SMB and Enterprise accounts with measurable results in revenue growth and retention.
Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory).
Exceptional communication and presentation skills, with the ability to engage both technical and business audiences.
Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics.
AI proficiency (Claude and ChatGPT).

Competitive salary and performance-based bonuses.
Flexible remote working options.
Opportunities for professional growth and development in a high-growth tech company.
A collaborative and inclusive team culture that values innovation and customer success.

Junior Account Manager

Key skills