Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Field Modification Instruction
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining daily communications with customers to ensure resolution and proper follow-up
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Managing vendors’ service delivery processes in compliance with GE Healthcare policies
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
May include training of clinical staff on designated equipment

Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years' experience servicing electronic equipment
3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program
High School Diploma/GED and 12 or more years’ experience servicing electronic equipment
Experience interfacing with both internal team members and external customers
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Must be willing to meet customer driven Vendor Credentialing requirements

Field Service Engineer – Surgery

Key skills