Manage a designated portfolio of accounts receivable customers, ensuring timely collection of outstanding balances
Maintain accurate and detailed account notes, documenting all customer interactions and collection activities
Conduct outbound collection calls and emails to resolve past-due accounts and drive payment resolution
Engage in effective customer conversations to secure Right Party Contacts (RPCs) and Promises to Pay (PTPs)
Build and maintain professional customer relationships while ensuring compliance with company policies and procedures
Investigate and resolve invoice disputes, short payments, and billing discrepancies
Collaborate cross-functionally with Sales, Customer Service, and Billing teams to eliminate payment barriers
Identify and escalate high-risk accounts or complex collection issues as needed
Research and resolve billing-related inquiries in a timely and accurate manner

Associate’s degree in Finance, Business, or a related field preferred
3+ years of experience in collections and billing
Strong proficiency in Microsoft Excel and ability to work across multiple software platforms
Experience with JD Edwards (JDE) ERP system is a plus
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Self-motivated with the ability to work independently
Strong written and verbal communication skills with a customer-focused approach.

Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
A robust well-being program with an opportunity to receive an extra day off and more.
A strong retirement savings program with 401(k), company match, and profit sharing.
Paid holidays, vacation time, and personal/sick days each year.

Collections Specialist

Key skills