Site Merchandising – Operations Manager

Role Overview

• Join our fast-growing beauty brand and become a key member of our expanding ecommerce team.
• Own the day-to-day functionality of OSEA.com while shaping the way our products are discovered, ranked, and experienced by customers.
• Create and manage discount codes, promotions, and product-level configurations in Shopify.
• Own product tagging and catalog management to ensure consistent, well-organized site architecture.
• Own on-site inventory data and coordinate with relevant teams to address discrepancies.
• Build and maintain Shopify Flows to automate key tasks and streamline operations.
• Partner with the Customer Experience team to identify, triage, and resolve site bugs.
• Manage third-party app relationships and integrations, serving as the primary point of contact for vendors.
• Maintain and execute a site merchandising calendar aligned to product launches, promotions, and seasonal campaigns.
• Manage product ranking and presentation across various site pages to drive conversion.
• Configure and optimize cross-sell and upsell logic to support average order value.
• Curate and refine on-site product recommendation placements to create a personalized shopping experience.
• Own search results optimization to improve relevance and surface the right products.
• Optimize site metadata and content to improve search engine visibility and drive organic traffic.
• Maintain and refine top navigation and filtering to reflect current assortment and customer needs.
• Provide reporting and analysis on merchandising performance and search trends to inform strategy.

Requirements

• 3–5 years of experience in ecommerce, site merchandising, or digital operations (beauty or wellness industry preferred)
• Hands-on Shopify experience required; familiarity with Shopify Flows and back-end product management is a strong plus
• Experience with A/B testing, personalization, heatmapping, and site analytics tools (e.g., Google Analytics, Hotjar, or similar) is a strong plus.
• Analytical mindset with the ability to pull reports, identify trends, and translate data into clear recommendations
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously
• Comfortable working cross-functionally across Creative, CX, and broader Ecommerce teams
• Experience managing third-party app integrations and vendor relationships, including evaluating tools, overseeing implementations, and maintaining ongoing partnerships to support site functionality and merchandising goals.
• Excellent written and verbal communication skills
• Experience utilizing AI tools to streamline workflows and improve efficiency
• Must reside in the United States to be considered for this position.