Sales Development Representative

Role Overview

• Engage existing Compass customers through outbound campaigns, identifying needs and articulating the value of our products.
• Actively monitor and achieve individual conversion performance against targets.
• Practice active listening to understand customers' goals and challenges, and deliver high-quality advice and solutions.
• Consistently deliver exceptional customer experiences and identify opportunities for growth.
• Develop and maintain a strong understanding of all Compass modules and effectively communicate their features and benefits.
• Keep up to date on outbound campaign development processes and proactively sharpen your sales techniques.
• Contribute to team success by sharing common customer queries, challenges and key insights.
• Collaborate with internal stakeholders to build synergies across sales teams and drive customer outcomes.
• Capture activity status accurately and own the end-to-end customer experience.
• Proactively capture and share feedback to enable continuous improvement across campaigns.

Requirements

• 1+ years' experience in a sales or outbound contact centre environment.
• A track record of meeting or exceeding targets in a performance-driven environment.
• Confident communication skills and the ability to build strong relationships at all levels.
• Resilience and a positive mindset when navigating objections and maintaining momentum.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• Flexibility to work until 8pm on occasions to support campaign activity.
• Highly regarded: Experience using a CRM or sales tool (HubSpot preferred, but not essential).
• A tertiary qualification in business, communications or a related field.
• Prior experience in EdTech, SaaS or a high-growth scale-up environment.

Benefits

• A hybrid working environment, based out of our Melbourne office hub.
• Learning and development opportunities, including a dedicated PD budget.
• 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
• A parental leave program for both primary and secondary carers.
• Regular team events, social budgets and in-office perks to keep you connected — from team lunches to end-of-week socials.
• Employee Referral Program.
• A supportive, inclusive culture where your voice is valued and heard.