Key skills
ServiceNowJiraAgileLeadership
About this role
Role Overview
- Lead the shift from an application‑centric model to a Product & Service Operating Model.
- Establish portfolio governance, service ownership, value stream alignment, and scaled agile practices.
- Standardize roadmaps, service definitions, and how delivery is communicated to business partners.
- Coach Service Owners in Scaled Agile and modern delivery best practices.
- Coach Service Owner in maturing service/product portfolio management.
- Work within DT PMO to define and implement LACE (Lean‑Agile Center of Excellence).
- Develop and manage funding models aligned to product/service‑based delivery.
- Manage operational governance of the Service Catalog (additions, changes, retirements).
- Socialize transformation goals across business stakeholders and support organizational adoption.
- Act as a transformation leader with experience driving Agile and portfolio maturity improvements.
- Ability to work with Service Owners through the transition, identify skills needed with the team and pull together solutions to fill gaps.
- Potentially up to 25% travel.
Requirements
- Bachelor’s degree in Information Technology, Business, Engineering, or related field and 12+ years of applicable work experience; OR an Advanced degree in Information Technology, Business, Engineering, or related field and 10+ years of applicable work experience.
- U.S. Citizenship is required (required due to Government contractual requirements).
- Experience in Planview/Jira/ServiceNow.
- Prior Experience in Scaled Agile transformation.
- Operation depth in SAFe
- Scaled Agile Certified, run PI planning, understand LACE (RTE, PO).
- ITIL certified.
- Scaled Agile certification.
- OCM leadership experience.
- Service/Product Portfolio Management experience.
- Large Operating Model Transformation experience.
- Experience in setting up foundational Portfolio structure.
- Understanding of an Operating Model with multiple components and goals of Operating model verses and Operating System.
- Ability to influence leaders and people who do not report directly to them.
- Good communications skills.
Tech Stack
- ServiceNow
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays