Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.
Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
Support and troubleshoot Office 365 applications.
Manage user accounts in Active Directory and Microsoft 365.
Collaborate with senior IT staff on infrastructure projects and system upgrades.
Ensure compliance with IT security policies, including backup and recovery procedures.
Configure and support AV systems, projectors, conference room technology, and presentations.
Track assets, manage IT inventory, and assist with procurement of hardware/software.
Maintain accurate and detailed documentation in the IT ticketing system.
Provide staff training on technology tools and IT best practices.

Associate’s degree in IT, Computer Science, or related field, or equivalent work experience.
2+ years of experience in helpdesk, desktop, or IT support.
Proficiency with Windows 10/11 and the Microsoft 365 suite.
Experience with Zoom, DocuSign, and/or Verkada.
Familiarity with Active Directory account management.
Excellent communication and customer service skills; ability to explain technical concepts to non-technical users.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work independently and collaboratively in a team environment.
Physical ability to lift/move up to 40–50 lbs. and support AV setup as needed.
Reliable transportation or valid driver’s license for occasional local travel.

IT Helpdesk Support Specialist

Key skills