Client Support Representative

Role Overview

• This position serves as the primary contact for SupplyCore customers for the Korea contact.
• The CSR is responsible for managing and documenting all customer communications and providing daily support to assigned customers through various means of communication.
• CSR(s) are responsible for traveling to their assigned customer locations regularly, conducting site surveys, and expanding company sales.
• CSR(s) pro-actively monitor customer accounts for potential growth and/or problematic areas using the appropriate tools available while also keeping management apprised of any customer issues.
• This position partners with the assigned Sourcing Expert(s) to ensure smooth processing of customer orders from quotation through product delivery and any returns or exchanges as necessary.

Requirements

• Bachelor’s degree in business or equivalent experience.
• 5+ years of experience in a customer service position
• 2+ years of customer support experience supporting government or military customers preferred.
• Ability to read, write, and speak the English language.
• Ability to translate English to Korean and vice-versa.
• Excellent verbal and written communication skills. Must be able to engage in and exchange communication with others in all situations.
• Highly meticulous and organized to execute multiple projects at once, adhering to deadlines.
• Must be able to travel to and from customer and vendor locations regularly and occasionally without advanced notice.
• Must be able to pass required background check for customer base access.
• PC proficiency including Microsoft Office software products.

Benefits

• Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.