Design and deliver a best-in-class onboarding experience that gets new hires productive, connected, and engaged from day one
Build and manage performance review cycles, feedback frameworks, and career development programs
Serve as the primary resource for employee relations — coaching managers, mediating conflict, and handling sensitive matters with discretion and fairness
Administer and continuously improve compensation, benefits, and equity programs; lead benchmarking as the company scales
Develop and maintain HR policies, the employee handbook, and compliance documentation across all jurisdictions we operate in
Partner with leadership on workforce planning, org design, and headcount decisions tied to business goals
Track and report on people metrics — attrition, engagement, eNPS, and time-in-role — and surface actionable insights to leadership
Own the HRIS and people tech stack; evaluate and implement new tooling as we grow
Manage offboarding processes, conduct exit interviews, and translate findings into retention improvements

5+ years in an HR Generalist or HRBP role — no recruiting scope required or expected
Experience at a high-growth B2B SaaS or tech startup; early or solo HR hire experience strongly preferred
Deep knowledge of employment law and HR compliance across multiple states (NY required)
Proven ability to build HR programs and policies from scratch — not just inherit and maintain them
Excellent judgment in sensitive employee relations situations — trusted, discreet, and consistent
Data-fluent: comfortable tracking people metrics and presenting insights clearly to leadership
Exceptional communicator — able to write clear policy, facilitate hard conversations, and influence at the C-suite level
High-ownership mindset: you do what needs doing, whether it’s strategic or administrative
Bachelor’s degree in HR, Business, Psychology, or related field; SHRM-CP, SHRM-SCP, or PHR a plus

People & Talent Generalist

Key skills