Senior Solutions Engineer

Role Overview

• Build and scale a solutions engineering function to support sales and customer outcomes
• Define role profiles and coverage model (segments, regions, product lines)
• Establish a repeatable technical discovery and solution design process
• Set clear engagement models, roles/responsibilities, and success metrics
• Own executive relationships with key customer and internal stakeholders, with accountability for: commercial impact (deal support, win rates, cycle time reduction, revenue influence); technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement); alignment to product vision (AI adoption, roadmap inputs, standardization)
• Contribute to a formal solutions engineering enablement and competency program
• Define levels, requirements, and maintenance criteria (training, assessments, quality metrics)
• Partner with Solution Architecture to codify technical standards, reference architectures, and best practices
• Ensure competencies are measurable, auditable, and scalable
• Contribute to the operating rhythm to manage and scale solutions engineering
• Business reviews / performance reviews with Sales and key stakeholders
• Clear escalation paths and incident learnings
• Reporting on team health, coverage, and capability gaps
• Helping define product lines and GTM strategies for Remote build
• Building ADRs and PRDs for potential products
• Identifying and abstracting solution spaces
• Putting AI at the forefront of everything we do
• Architect and implement AI agent workflows
• Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation)
• Prototype with modern LLM tooling and iterate toward production-grade implementations
• Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency)
• Partner with Engineering and Product to ship secure, reliable agent capabilities (APIs, permissions, data access)

Requirements

• Proven experience building and leading a solutions engineering (or equivalent) function, including hiring, onboarding, and performance management
• Strong executive stakeholder management skills (internal and external), with a track record of driving outcomes through influence
• Excellent cross-functional leadership and operational rigor: you can turn ambiguous goals into repeatable processes
• Strong written and verbal communication skills, including the ability to translate technical detail into executive-level narratives
• Hands-on experience designing, building, and shipping AI agent workflows (or adjacent automation/orchestration systems), with a pragmatic approach to safety, evaluation, and iteration
• Domain experience in HRTech, payroll, HCM, or adjacent industries.

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces