Deliver network and security projects across Cisco technologies, including Meraki and Catalyst environments
Design, implement, and support routing and switching, wireless, SD-WAN, and security solutions
Monitor support queues and manage incidents through to successful resolution
Troubleshoot customer network environments and provide ongoing operational support
Build and maintain strong customer relationships through effective communication and service delivery
Collaborate with internal teams to enhance documentation, troubleshooting guides, and operational standards
Utilise AI tools to improve productivity and support daily technical workflows
Contribute to automation initiatives, API integrations, tooling enhancements, and workflow improvements
Develop reusable technical documentation for both customers and internal teams
Support maintenance activities and project delivery requirements as needed

3–5 years of experience in network engineering or network support roles, ideally within an MSP, systems integrator, or technology partner environment
Strong networking knowledge across routing and switching, wireless networking, SD-WAN, and security technologies
Hands-on experience with Cisco technologies, particularly Cisco Meraki and Catalyst solutions
Equivalent technical knowledge to CCNP or JNCIP certification standards
Exposure to network automation technologies such as Python, Ansible, REST APIs, Terraform, or Git
Familiarity with infrastructure-as-code concepts and automation-first operational models
Experience using AI-assisted tools and workflows is advantageous
Exposure to voice networking technologies is beneficial
Cisco certifications such as CCNA, CCNP, DevNet Associate, or equivalent

Senior Network Engineer

Key skills