Ensure that the service provided is agile and efficient, using the escalation mechanisms that the company provides
Provide support for cases, revisions, diagnosis, and repair of equipment failures, both Hardware and Software, on the assigned platforms
Ensure the proper functioning of installed equipment and systems and provide instruction to users in the use, operation, and maintenance of equipment
Make scheduled visits to customers in order to make installations and / or changes in equipment
Carry out the installation of various equipment and components and carry out compatibility tests whenever required
Attend and resolve technical queries presented by his superiors and clients, related to the work he develops; interprets blueprints and diagrams of the electronic equipment and software systems that it maintains; requests the materials, spare parts, instruments, and other supplies necessary to carry out the work
Ensure that all the services provided are duly documented and that they are duly signed and accepted by the client
Lead the client before queries about new technologies or new requirements, clearing up doubts within their scope, providing information or directing them to the trained or certified resource within the company that can help them

Network Engineer, L2 – Temporary

Key skills