Customer Support on Weekends, Working Student/Minijob
Frankfurt am Main, Hesse, Germany
Part Time
4 hours ago
No Sponsorship
Key skills
CommunicationRemote WorkSales
About this role
Role Overview
- Support and advise our existing customers on weekends
- Receive customer complaints and feedback and find satisfactory solutions
- Ensure prompt and friendly assistance for customers
- Take responsibility for customer satisfaction and develop measures to increase customer retention
- Work closely with Sales, Marketing and other departments on customer care
Requirements
- Ideally, experience in customer support
- Excellent verbal and written communication skills in German and ideally in English
- High level of empathy toward customers
- Team player and effective coordination with other departments
- Ability to organize tasks efficiently and keep track of multiple customer inquiries
Benefits
- Remote work possible (on-site onboarding)
- Free meals
- Fit 7/11 membership
- Team events
- Free 6-meal box per month
- Modern office in Frankfurt
- Young, motivated team with flat hierarchies