identifies and facilitates enterprise-wide process improvement activities utilizing LEAN/Six Sigma methodologies
mapping processes in Visio
assessing process/procedural documentation needs
identifying gaps and improvement opportunities
manages documentation repositories in a decentralized environment
performs annual documentation reviews to ensure accuracy and compliance
document current state process workflows and procedures
perform needs assessment within Business teams to identify gaps in documented process and procedures
manage process and procedural content within content management source system(s)
identify, develop, prioritize, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies
provide training to project teams and functional areas to assist with the implementation and maintenance of process improvement activities
identify, communicate, and correct gaps in process performance and provide guidance to address these gaps

Bachelor's degree in related field or equivalent experience
4+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry
Previous working knowledge of process mapping and design, statistical applications and project management software
Preferred experience supporting Dual Special Needs Plans (D-SNP)/Dual Eligible populations, Medicaid, ACA Marketplace/Exchange, Commercial products and operational processes
LEAN/Six Sigma Green Belt or Black Belt certification preferred

Business Process Improvement Manager

Key skills